Insights
4 Crisis Planning Steps Every University Should Take
Universities have a long list of stakeholders that they have to think about when a crisis hits. By preparing right now, universities can lessen the damage that could be done.
4 Risks of Assuming You Know Your Target Audiences
Your idea of who your target audience might not match the reality of who they actually are.
5 Steps for Managing Reputational Risk
If you’re thinking about how a crisis could affect your reputation, you’re on the right track to getting ahead of the risk.
2016 Study Finds Most Companies Operate Blindly To Risks That Can Destroy Their Reputation
Is your company confident in your reputation, but not as confident in your ability to spot any risks to your reputation? It's time to open your eyes to the risk in front of you.
Do You Have the Right People on Your Strategic Planning Team?
Have you ever been in a strategic planning meeting gone horribly wrong? Maybe there were too many people involved, or not enough departments represented, or too many individual agendas to reach a group consensus. Or your organization suffers from the dreaded internal politics game, making it nearly impossible to reach alignment.
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Customer Experience Podcast
Cx experts, with a combined experience of over 25 years, Nick Sargent and Michael Chandler, host a podcast series called Getting Closer to the Customer
Resources
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