Preventing Crisis

Why I Drank the Reputation Management Kool-Aid

Posted May. 13 2013, 01:40:25 pm

Ashlyn Brewer

Strategist

314-469-3500

My degree is in journalism.  My emphasis was strategic communication. My favorite courses were in public relations. My title is strategist.

There are a lot of words to describe the kind of work a firm like Standing Partnership does. But my favorite – and what we are proud to center our work around – is reputation management.

I first learned the term when I interviewed at Standing Partnership. Honestly, I didn’t have a clue what it meant. I figured it had something to do with dealing with controversial clients and moved on, mostly referring to my work as “strategic communications.”

After I joined the team, I realized I was going to have to wrap my head around this reputation management thing. I needed more information – or at least enough to be able to make a case to bury the term on our website and lead with something more familiar. Or, so I thought…

Following a long, energizing conversation with our firm’s leadership, I started reading all the material they had accumulated. After diving into that material, the lightbulb went on. I drank the Kool-Aid.

Why did I fall in love with the reputation concept?

  • Because reputation is multi-disciplinary. Reputation incorporates operational issues – like whether or not your product works – social ones – like whether your product is made under fair labor practices – and financial ones – like whether you make money for your shareholders or not.
  • Reputation is long-term.  Buzz is fun, but it doesn’t last. It’s always fun to watch Apple launch a new product, even in a post-Steve Jobs/black turtleneck world. But they have to do it every few months to maintain the buzz. And, as a professional, I was much more interested in how they responded to concerns over their labor practices and Foxconn in China.  (Oh, and by the way, reputation is why Apple’s buzz-filled product launches are a bigger deal than, say, Nokia’s.)
  • And, lastly, reputation management is real. In today’s business climate, people are very hesitant to grant their trust to any big organization, whether it’s a corporation, NGO, health system or educational institution. Smart organizations are recognizing that trend, and looking at how they can build their reputation – and thus trust – with the people that matter most to them.

If you’re interested in learning more about reputation management, download our comprehensive e-book. The Kool-Aid is waiting.

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